Our team brings together the skills and experience needed to deliver HACRO's services and support the people we work with.
Chief Executive Officer
Claire leads HACRO's strategic development, partnerships and service delivery, bringing experience in trauma-informed, community-based services and a background in psychology and criminal behaviour.
She believes strongly in people's capacity to change and the importance of rehabilitation, opportunity and personal responsibility. Claire is passionate about building a culture that believes in people, values different perspectives and recognises the power of strong relationships, partnerships and collaboration in creating lasting change.
Her focus is on strengthening HACRO's reach and impact, helping more people build positive futures while contributing to safer communities and reducing reoffending.
Office Manager
Zoe keeps HACRO's day-to-day operations running smoothly, supporting our staff and services.
TurnAround Team Leader – Education
Sara leads our education provision, helping participants gain qualifications, develop skills and rediscover confidence in learning.
TurnAround Team Leader – Activities
Tony leads our activities programme, creating opportunities for participants to try new experiences, develop skills and connect with others.
Connect to Work Team Leader
Jane oversees Connect to Work, leading the team supporting people into employment and helping them stay in work.
Finance and HR Assistant
Lisa supports HACRO's finances, payroll and HR administration.
Project Support Worker
Andre supports programme delivery, helping participants take part in activities and access the support available.
Mentor
Chris works one-to-one with participants, offering guidance and practical support.
Employment Advisor
Dawn helps participants prepare for work, find suitable opportunities and secure employment.
Project Support Administrator
Ella supports project administration, coordination and the day-to-day organisation of our services.
Driver
Ian helps participants get to activities, appointments and opportunities they might otherwise struggle to access.
Mentor
Karina provides one-to-one mentoring, helping participants work through challenges and take their next steps.
Employment Advisor
Laura works with participants to identify employment opportunities, prepare for interviews and move into work.
Mentor
Paul supports participants with practical challenges, personal goals and building greater independence.
Tutor
Sally delivers learning sessions, helping participants develop their knowledge, skills and qualifications.
Mentor and Tutor
Sophie combines education and mentoring, supporting participants with learning and personal development.
Mentor
Suzanne provides individual guidance and encouragement, helping participants build confidence and work towards their goals.
Our Board of Trustees brings together experience across criminal justice, policing, education, finance, business and the voluntary sector, providing strategic oversight and supporting HACRO's continued development.
Chair of Trustees
Matt brings extensive commercial leadership and business development experience, alongside a longstanding commitment to rehabilitation. Having founded a charity supporting employment opportunities for people leaving prison, which later merged with HACRO, he is a passionate advocate for the role of meaningful employment and enterprise in reducing reoffending.
Trustee – Partnerships
Charlie is the former Chief Constable of Hertfordshire Constabulary, a Visiting Professor at the University ofHertfordshire and Strategic Adviser to the CEO of the Police Federation of England and Wales. He brings extensive experience in policing, criminal justice and strategic leadership, with a particular focus on developing partnership sthat strengthen HACRO's reach and impact.
Trustee – Communications
Chris brings experience in sales, marketingand communications, alongside ten years' service as a magistrate. He has also supported several charitable and community organisations through volunteering and governance roles.
Trustee – Safeguarding
Eric brings senior commercial managementexperience and expertise in finance and governance. His charitable involvementand experience serving on a prison Independent Monitoring Board provide valuable insight into safeguarding and the criminal justice system.
Trustee
Mark brings extensive experience ininternational banking, management consulting and investment, having held senior roles across Europe, North America and Asia.
Treasurer
John is a Chartered Accountant with experience across banking, consultancy and the accountancy profession. Hebrings financial expertise and a longstanding commitment to charitable work inHertfordshire.
Trustee – HR
Jax brings over 35 years' experience across marketing, human resources, talent development and philanthropy, including senior international leadership roles in financial services. She is also actively involved in charitable and community organisations.
Trustee – Governance
Tony brings extensive experience ineducation, particularly supporting young people facing complex social, emotional and behavioural challenges. A former headteacher, he has also contributed to policy and practice across education and the justice system.
President
Valerie brings extensive experience in social work, public policy, probation and the magistracy. As HACRO's former Chair, she led the charity through almost seven years of significant growth and development, helping strengthen its services, partnerships and reputation across Hertfordshire.
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